Terms of Service

1. Agreement to Terms

By downloading, installing, accessing, or using the Arrivd mobile application ("App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms in their entirety, do not download or use the App.

These Terms form a legally binding agreement between you and Arrivd ("we," "us," or "our"), a California-based limited liability company operating the App. Your continued use of the App constitutes ongoing acceptance of these Terms.

2. Eligibility

You must be at least 18 years of age to create an account or use the App. By using the App, you represent and warrant that:

• You are at least 18 years of age;
• You have the full legal capacity and authority to enter into this binding agreement;
• Your use of the App does not violate any applicable law or regulation; and
• All information you provide is accurate, current, and complete.

The App is not directed to children under 18. If we learn that a user under 18 has accessed the App or provided personal information, we will take prompt steps to delete that information and terminate the account. If you believe a minor has accessed the App, please notify us at legal@arrivd.ai.

3. Description of Service

Arrivd is a mobile application that connects to your Gmail account via Google OAuth to automatically identify, parse, and consolidate your online order confirmation and shipping notification emails into a single unified dashboard. Arrivd reads email data only. It does not send, delete, modify, draft, or compose emails on your behalf under any circumstances.

3.1 Free Tier

The free tier provides access to core order-tracking features at no charge. We reserve the right to modify, limit, or discontinue free tier features with reasonable advance notice.

3.2 Paid Subscription

Paid subscription plans provide access to enhanced features. Applicable fees, billing cycles, and included features are described on our pricing page, which is incorporated into these Terms by reference. Subscriptions auto-renew unless cancelled in accordance with Section 6.

4. Gmail Integration and Google OAuth

Arrivd uses Google OAuth and the gmail.readonly API scope. This scope provides read-only access to your messages, threads, labels, and settings. By connecting your Gmail account, you authorize Arrivd to:

• Read your email messages and threads solely to identify and parse order-related information;
• Extract order metadata including: retailer name, order number, item descriptions, order amounts, tracking numbers, estimated delivery dates, and shipping status updates; and
• Display parsed order data within the App interface.

Arrivd does not and will not:

• Send, compose, modify, or delete your emails;
• Read, store, or process email content unrelated to order tracking;
• Access email drafts, contacts, calendar data, or unrelated attachments;
• Share your Gmail data with third parties for advertising purposes; or
• Allow any human to read your Gmail content except as described in our Privacy Policy.

Your use of Google services through the App is also subject to Google's Terms of Service and Google's Privacy Policy. Arrivd's use of data received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

5. User Accounts

To access most features of the App, you must create an account. You agree to:

• Provide accurate, complete, and current registration information;
• Maintain the confidentiality of your account credentials;
• Accept responsibility for all activity that occurs under your account;
• Notify us immediately of any unauthorized access at legal@arrivd.ai; and
• Not transfer, sell, or share your account with any third party.

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or remain inactive for an extended period, subject to applicable law and reasonable prior notice where required.

6. Fees, Billing, and Cancellation

6.1 Free Tier

The free tier is provided at no charge. We reserve the right to introduce fees for currently free features with at least 30 days' written notice.

6.2 Paid Subscriptions

Paid subscriptions are billed on a recurring basis (monthly or annually, as you select at checkout). By subscribing, you authorize us to charge your payment method automatically on each renewal date until you cancel. All fees are stated in U.S. dollars and, except as provided in Section 6.4, are non-refundable.

6.3 Price Changes

We may modify subscription pricing with at least 30 days' advance written notice sent to your registered email address. Your continued subscription after a price change takes effect constitutes acceptance of the new pricing. If you do not accept the new pricing, you may cancel before the change takes effect.

6.4 Cancellation and Refunds

You may cancel your subscription at any time through your account settings or by contacting legal@arrivd.ai. Cancellation is effective at the end of your current paid billing period; you will retain access to paid features through that date. We do not provide prorated refunds for partial billing periods except where required by applicable law, including applicable EU and UK consumer rights laws.

6.5 EU and UK Cooling-Off Period

If you are a consumer located in the European Economic Area or the United Kingdom, you have the right to withdraw from a paid subscription contract within 14 calendar days of purchase without giving any reason (the "cooling-off period"). If you request that the App begin providing the paid service during the cooling-off period, and you subsequently exercise your right of withdrawal, you will be charged a proportionate amount for the service provided up to the point of withdrawal. By purchasing a subscription and requesting immediate access, you acknowledge that performance of the contract begins immediately and that your right of withdrawal is limited accordingly.

7. Acceptable Use

You agree not to use the App to:

• Violate any applicable federal, state, local, or international law or regulation;
• Infringe the intellectual property or other rights of any third party;
• Circumvent, disable, or otherwise interfere with security or access-control features;
• Attempt to gain unauthorized access to our systems, servers, or other users' accounts;
• Reverse engineer, decompile, disassemble, or attempt to derive source code from the App;
• Use automated tools, bots, scrapers, or scripts to interact with the App without our written consent;
• Transmit viruses, malware, ransomware, or any other harmful or disruptive code;
• Introduce false, misleading, or fraudulent information into the App; or
• Use the App in any way that could damage, disable, overburden, or impair our infrastructure or services.

Violation of this Section may result in immediate termination of your account without notice and may expose you to civil or criminal liability.

8. Intellectual Property

All content, features, and functionality of the App — including but not limited to the software, design elements, graphics, logos, mascot, text, and underlying code — are owned by Arrivd or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws. These Terms do not convey to you any ownership interest in or to the App or its content.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the App solely for your personal, non-commercial purposes.

You retain all ownership rights to your personal data and Gmail content. By connecting your Gmail account and using the App, you grant Arrivd a limited, non-exclusive license to access, process, and display your data solely to provide the features of the App.

9. Privacy

Your use of the App is subject to our Privacy Policy (available within the App and at our website), which is incorporated into these Terms by reference. The Privacy Policy describes how we collect, use, store, disclose, and protect your personal information, including information accessed through the Gmail integration. By using the App, you consent to the data practices described in the Privacy Policy.

In the event of any conflict between these Terms and the Privacy Policy with respect to the handling of your personal information, the Privacy Policy shall control.

10. Third-Party Services and Links

The App integrates with Google OAuth and may display data sourced from third-party retailers and shipping carriers. We are not responsible for the accuracy, completeness, timeliness, or availability of third-party data. We are not liable for any loss or damage arising from your reliance on third-party data displayed in the App.

The App may include links to third-party websites or services. These links are provided for convenience only. We do not endorse, control, or assume responsibility for third-party content, privacy practices, or terms. Accessing third-party services is at your own risk.

11. Disclaimers of Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ARRIVD EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT: (A) THE APP WILL MEET YOUR REQUIREMENTS; (B) THE APP WILL BE AVAILABLE AT ALL TIMES, UNINTERRUPTED, OR ERROR-FREE; (C) DEFECTS WILL BE CORRECTED; (D) ORDER OR TRACKING DATA DISPLAYED IN THE APP WILL BE ACCURATE OR COMPLETE; OR (E) THE APP IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Nothing in this Section affects your statutory rights as a consumer where applicable law does not permit such exclusions or limitations.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ARRIVD AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE APP, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER OR RELATED TO THESE TERMS OR YOUR USE OF THE APP SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITY. IN THOSE JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW. NOTHING IN THESE TERMS LIMITS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD, OR ANY OTHER LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Arrivd and its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

• Your access to or use of the App;
• Your breach of these Terms;
• Your violation of any third-party right, including intellectual property or privacy rights; or
• Your violation of any applicable law or regulation.

We reserve the right to assume exclusive control of the defense of any matter subject to indemnification by you, at your expense. You agree to cooperate with our defense of such claims.

14. Additional Terms for EU and UK Users

14.1 Statutory Consumer Rights

Nothing in these Terms limits any rights you have under mandatory consumer protection laws in your country of residence that cannot be lawfully excluded or waived by contract. EU consumers have rights under Directive (EU) 2019/770 on the supply of digital content and digital services. UK consumers have rights under the Consumer Rights Act 2015.

14.2 Dispute Resolution — EU Online Platform

EU consumers may submit disputes to the European Commission Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. We are not obligated to participate in online dispute resolution proceedings but will consider doing so in good faith.

14.3 EEA Representative

Arrivd does not currently maintain a designated representative office within the European Economic Area. If required by applicable law as Arrivd grows its EU user base, we will appoint an EEA representative and update these Terms accordingly.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict-of-law provisions. For EU and UK users, mandatory consumer protection laws in your country of residence also apply and are not displaced by this choice of law.

15.2 Informal Resolution

Before initiating formal proceedings, you agree to contact us at legal@arrivd.ai and attempt to resolve any dispute informally for at least 30 days. We will also attempt to resolve disputes informally before pursuing formal proceedings.

15.3 Arbitration Agreement

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the App (excluding disputes regarding intellectual property rights or injunctive relief) shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by these Terms. The arbitration shall be conducted in Los Angeles County, California. Judgment on the arbitration award may be entered in any court having jurisdiction.

15.4 Class Action Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU WAIVE ANY RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING. THIS WAIVER DOES NOT APPLY TO EU OR UK CONSUMERS WHERE SUCH A WAIVER IS UNENFORCEABLE UNDER APPLICABLE LAW.

15.5 Exceptions

Notwithstanding the arbitration agreement, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm pending arbitration.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms within the App;
• Sending a notification to your registered email address; and
• Displaying a prominent notice in the App.

Material changes will take effect no sooner than 30 days after notice, except where changes are required by law or relate to new features, in which case they will be effective immediately with notice. Your continued use of the App after the effective date of revised Terms constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the App and may cancel your account.

17. Termination

We may suspend or terminate your access to the App at any time, with or without notice, for:

• Violation of these Terms;
• Fraudulent, abusive, or illegal conduct; or
• Operational or business reasons, with reasonable advance notice where practicable.

You may terminate your account at any time by contacting legal@arrivd.ai. Upon termination for any reason, your right to use the App ceases immediately. Sections 7, 8, 11, 12, 13, 15, and 19 survive termination.

18. App Store and Platform Terms

The App is distributed through the Apple App Store and/or Google Play Store. These Terms are entered into between you and Arrivd only, and not with Apple Inc. or Google LLC (collectively, "Platform Providers"). The Platform Providers are not parties to these Terms and have no obligation to provide any maintenance or support for the App.

In the event of any conflict between these Terms and the usage rules set forth in the applicable Platform Provider's terms of service, the Platform Provider's terms shall govern solely with respect to your use of that platform. To the extent that the Platform Providers are third-party beneficiaries of these Terms under their standard developer agreements, they retain the right to enforce these Terms against you.

19. General Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Arrivd regarding your use of the App and supersede all prior agreements and understandings.

19.2 Severability

If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

19.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

19.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may freely assign our rights and obligations, including in connection with a merger, acquisition, or sale of assets, subject to the terms of our Privacy Policy.

19.5 Force Majeure

We are not liable for any delay or failure to perform our obligations caused by circumstances beyond our reasonable control, including natural disasters, government actions, internet outages, or third-party service failures.

19.6 Notices

Notices to us must be sent to legal@arrivd.ai. We will send notices to the email address associated with your account. Notices are effective upon receipt.

20. Contact Information

If you have questions, concerns, or complaints regarding these Terms, please contact us:

Arrivd
Email: legal@arrivd.ai
Effective Date: March 1, 2026